Shipping policy

SHFT Moto Shipping Policy

Please review the details below so you know exactly what to expect between checkout and delivery.

Shipping Regions

We currently ship only to the United States, Canada and a select few other countries. Please send us a message via Contact form to confirm if your region is eligible

Made to Order Production Time

We partner with several fulfillment centers. Items marked "made to order" in the product description are produced specifically for you after your order is placed. Please allow 2 to 3 business days for production and fulfillment before your order ships. This production window is in addition to carrier transit time and does not include weekends or holidays.

Items may ship in separate packages.

Order Processing & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 to 72 hours for tracking to update after the label is created.

Shipping Estimates

Delivery timeframes shown at checkout will vary and are estimates provided by the carrier and are not guaranteed by SHFT Moto. Transit times may vary based on fulfillment center location, carrier volume, weather, holidays, and your delivery location.

  • Fulfillment Center average fulfillment time ~10 to 17 days

Customs, Duties & Taxes (International Orders)

Orders shipped outside of the United States (including Canada) may be subject to import duties, taxes, customs fees, or brokerage charges assessed by the destination country. These charges are determined by the carrier and the customs authority of the destination country and are the sole responsibility of the customer. SHFT Moto does not collect these fees at checkout, has no control over them, and is not responsible for any customs-related charges, inspections, or delays. If a package is refused at delivery due to unpaid duties or taxes and is returned or abandoned, the cost of the original shipping and any return or disposal fees are non-refundable.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier and tracking has been issued, the carrier assumes responsibility for the safe and timely delivery of your package. SHFT Moto is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

  • Delayed packages: Delivery delays caused by the carrier, weather, or other circumstances outside our control are not grounds for a refund.

  • Lost packages: If your tracking has not updated for an extended period, contact the carrier directly to open a trace or claim. We are happy to provide any order documentation needed to support your claim.

  • Stolen packages / marked delivered: If tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and your local carrier facility, then file a claim directly with the carrier. SHFT Moto cannot issue refunds or replacements for packages confirmed as delivered by the carrier.

We recommend shipping to a secure address where someone can receive the package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned to us due to an incorrect or undeliverable address may be subject to reshipping fees.

Questions

For any shipping questions, contact us at support@shftmoto.us with your order number in the subject line.